A few weeks ago I went to the McNeil website to try to get a refund for my three Tylenol and Motrin products I had in my cupboard that were recalled. I had used two of the bottles and they were both half empty. I filled out an email, figuring it was a waste of time. I had no response. I couldn't believe it when i received a $22 refund in the mail last week. Definitely worth taking a few minutes to send an email!